Foreword |
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xi | |
Preface |
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xv | |
Acknowledgments |
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xix | |
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Section One Stakeholder Management Overview |
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1 | (50) |
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Chapter One What Is a Stakeholder? |
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3 | (16) |
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Project Managers Must Be Nimble |
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3 | (1) |
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4 | (3) |
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The Project Management Institute |
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7 | (4) |
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11 | (5) |
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Stakeholder Management Is Universal |
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16 | (1) |
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16 | (3) |
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Chapter Two Categorizing Stakeholders |
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19 | (12) |
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20 | (2) |
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Dimensions of Categorization |
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22 | (3) |
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Stakeholder Engagement Assessment Matrix |
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25 | (2) |
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Stakeholder Management Plan |
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27 | (1) |
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28 | (3) |
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Chapter Three Prioritizing Stakeholders |
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31 | (20) |
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32 | (3) |
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35 | (1) |
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36 | (2) |
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38 | (1) |
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38 | (10) |
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48 | (3) |
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Section Two Stakeholder Groups |
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51 | (52) |
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Chapter Four Project Team Members |
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53 | (16) |
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53 | (2) |
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Tips for Managing Project Team Stakeholders |
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55 | (8) |
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The Extended Project Management Team |
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63 | (2) |
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65 | (2) |
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67 | (2) |
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Chapter Five Executive Stakeholders |
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69 | (18) |
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69 | (4) |
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Tips for Managing Executive Stakeholders |
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73 | (11) |
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84 | (2) |
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86 | (1) |
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Chapter Six Other Stakeholders |
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87 | (16) |
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87 | (3) |
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Stakeholders Subject to the Change |
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90 | (7) |
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97 | (4) |
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101 | (2) |
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Section Three Stakeholder Communication and Conflict |
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103 | (42) |
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Chapter Seven Stakeholder Communication |
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105 | (12) |
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Stakeholder Communication Plan |
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106 | (1) |
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Stakeholder Communication Channels |
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106 | (9) |
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Holistic Approach to Communication |
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115 | (1) |
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115 | (2) |
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Chapter Eight Managing Stakeholders in a Virtual World |
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117 | (16) |
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The Continuum of Robustness |
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118 | (5) |
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123 | (5) |
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Opportunities When Working Virtually |
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128 | (3) |
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131 | (2) |
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Chapter Nine Managing Difficult Stakeholders |
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133 | (12) |
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Projects Create Tough Issues |
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134 | (1) |
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Categorizing Difficult Stakeholders |
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134 | (6) |
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Proceeding without the Executive Sponsor |
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140 | (1) |
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140 | (3) |
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143 | (2) |
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Section Four General Stakeholder Management Skills |
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145 | (80) |
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147 | (34) |
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A Sixth Sense for Project Management® |
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148 | (1) |
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Project Managers Are Leaders |
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149 | (6) |
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Situational Leadership Model |
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155 | (25) |
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180 | (1) |
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181 | (22) |
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The Circle of Support Process |
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183 | (1) |
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183 | (6) |
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189 | (1) |
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190 | (10) |
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200 | (3) |
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Chapter Twelve Negotiation |
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203 | (22) |
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Negotiation Is a Two-Way Street |
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204 | (1) |
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Ten Tips for Negotiations in Projects |
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205 | (18) |
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223 | (2) |
References |
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225 | (2) |
About the Author |
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227 | (2) |
Index |
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229 | |