Foreword xi
Preface xv
Acknowledgments xix
Section One Stakeholder Management Overview
1(50)
Chapter One What Is a Stakeholder?
3(16)
Project Managers Must Be Nimble
3(1)
The Balanced Approach
4(3)
The Project Management Institute
7(4)
Stakeholder Defined
11(5)
Stakeholder Management Is Universal
16(1)
Summary
16(3)
Chapter Two Categorizing Stakeholders
19(12)
Benefits of Categorizing
20(2)
Dimensions of Categorization
22(3)
Stakeholder Engagement Assessment Matrix
25(2)
Stakeholder Management Plan
27(1)
Summary
28(3)
Chapter Three Prioritizing Stakeholders
31(20)
Power and Interest
32(3)
Power and Influence
35(1)
Power and Knowledge
36(2)
Custom Matrices
38(1)
Stakeholder Register
38(10)
Summary
48(3)
Section Two Stakeholder Groups
51(52)
Chapter Four Project Team Members
53(16)
Who They Are
53(2)
Tips for Managing Project Team Stakeholders
55(8)
The Extended Project Management Team
63(2)
Watch-Outs
65(2)
Summary
67(2)
Chapter Five Executive Stakeholders
69(18)
Who They Are
69(4)
Tips for Managing Executive Stakeholders
73(11)
Watch-Outs
84(2)
Summary
86(1)
Chapter Six Other Stakeholders
87(16)
External Stakeholders
87(3)
Stakeholders Subject to the Change
90(7)
Phantom Stakeholders
97(4)
Summary
101(2)
Section Three Stakeholder Communication and Conflict
103(42)
Chapter Seven Stakeholder Communication
105(12)
Stakeholder Communication Plan
106(1)
Stakeholder Communication Channels
106(9)
Holistic Approach to Communication
115(1)
Summary
115(2)
Chapter Eight Managing Stakeholders in a Virtual World
117(16)
The Continuum of Robustness
118(5)
Risks of Virtual Teams
123(5)
Opportunities When Working Virtually
128(3)
Summary
131(2)
Chapter Nine Managing Difficult Stakeholders
133(12)
Projects Create Tough Issues
134(1)
Categorizing Difficult Stakeholders
134(6)
Proceeding without the Executive Sponsor
140(1)
Positive Attitude
140(3)
Summary
143(2)
Section Four General Stakeholder Management Skills
145(80)
Chapter Ten Leadership
147(34)
A Sixth Sense for Project Management®
148(1)
Project Managers Are Leaders
149(6)
Situational Leadership Model
155(25)
Summary
180(1)
Chapter Eleven Buy-In
181(22)
The Circle of Support Process
183(1)
Include Stakeholders
183(6)
Observe Stakeholders
189(1)
Respond to Stakeholders
190(10)
Summary
200(3)
Chapter Twelve Negotiation
203(22)
Negotiation Is a Two-Way Street
204(1)
Ten Tips for Negotiations in Projects
205(18)
Summary
223(2)
References 225(2)
About the Author 227(2)
Index 229